Reviews For Delano
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Posted On: 12/15/2025
Resident
Jeremy is the best!By: K Verified Resident
Source: Property Site
Posted On: 11/11/2025
Ownership
Ownership ------- Issues at Complex I had a great tour with Gwen. She was friendly, knowledgeable and very professional. ... Ownership should know that I nearly left before my tour because no one was available to let us in for our tour because the only person on site (Gwen) was with a maintenance service person who had to be brought to the area where a repair needed to occur. One person is not enough for three buildings of residents. I felt completely sorry for Gwen as she was sweating and drained from running around trying to take care of everything by herself. As as prospective resident only having one person on the premises is a turnoff to me. I'm currently residing at The Luke Apartments where there are THREE people in our leasing office during the day. I never have a problem finding help because there is always someone in the office if a problem arises. I hope ownership will add at least a second person during the day to the on site staff before my lease is up at The Luke because The Delano will be where I move to if that happens. With that said, I was pleased with the unit I was shown by Gwen. I love how ownership is replacing all of the carpeting with vinyl flooring. Carpet is just gross and with all of the wet weather it is a much cleaner option than replacing carpet with more carpet. Plus, vinyl flooring helps those of us with allergies and asthma. When I spoke to current residents at the Delano they shared that getting stuff fixed there takes longer than what it should and that people are getting stuck in the elevators which is pretty scary. Hopefully ownership will get control of everything so that the Delano turns into one of the top apartment complexes on Redmond. Read More about OwnershipBy: Gwen
Hello, and thank you for the 5-star review and for recognizing Gwen’s outstanding service! We’ll be sure to share your kind words with her! We also appreciate your honest feedback about staffing and maintenance and have shared it with our team. If you have any other questions or would like to discuss further, feel free to contact the leasing office at (425) 600-7424. We hope to welcome you to Delano in the future!
Source: 3rd Party Review
Posted On: 1/12/2025
Tecton did the management at the Delano where I have been a resident here for a year. Rent is fairer than most places nearby
...
and from the day 1, I found Teresa to be a very kind person. You can see from all the positive phrases posted outside her office, her love of dogs, and the free coffee.
More examples:
- During the 2024 windstorm, she genuinely showed compassion for her residents as many are seniors. She had the place lit up temporarily as fast as she could.
- Her office was at the main entrance, and she had an open door policy. Every time I brought up issues, they were taken care of right away, whether I told her in-person or through the handy app. They've fixed my lights, leak, gym equipment, door, etc... every single issue has been completed.
- Matt is quite the problem solver. He was able to diagnose a pipe leak and had it patched up. I also see him hard at work cleaning and fixing things.
This team will dearly be missed as owner MJW Investments Inc is going to have a try in managing the property as of Jan 2025. Thank-you for being there for us, Teresa and Matt!!!
As for the area:
- I have never felt unsafe here.
- I have not experienced a single package theft or vehicle crime.
- The property is 100% walkable with a plaza across the street, right on the Sammamish River trail, close to a pool and a new Redmond Seniors and Community Center.
Read More about
By: Norman
Hi there, we're grateful for your fantastic review! It's heartening to know that our team, especially Teresa and Matt, have made such a positive impact. We're glad that our quick maintenance and the companionship of our furry friends have added joy to your experience. As we transition to MJW Investments Inc, we hope to continue the high standards of service you've come to expect. Looking forward to another great year with you at Delano!
Source: 3rd Party Review
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